Step1: Contact us with your order

First, create a shot list. Write down the number of photos and provide directions. Please be as thorough as you can - we want to know exactly what you want so we can shoot it fast!.

Second, contact us and send us the description of what you have in mind.

We'll get back to you in 24 hours!

Step 2: Place your order

Once we receive your order and get a clear idea about your needs, we'll send you an invoice. Once you pay it, your order is in our system!

At this stage, you can provide more exact instructions: lighting, angles, specific retouching, etc

Step 3: Send us your product

Once we've accepted your order, pack and send your products to the address below. Please keep in mind that we do not pay for shipping. Once we have your package we confirm via email that everything has arrived and is in good condition.

Send Products To:

Photonyx Images
3093 Emerson St #D
Palo Alto CA 94306

NOTE: Please don’t send products without placing an order first! We will not be responsible for them.

Step 4: We shoot it

Turnaround times

Our Standard turn around time is 5 business days from the time we receive the product and the order is placed.

Step 5: Review your photos!

You’ll be sent a link to a password-protected online gallery. Please review the proofs and make sure that the images satisfy your requirements.

At this stage you can request ONE free reshoot if some particular images are not exactly what you had in mind.

Step 6: Return shipping & order close

If you want your products back, just let us know after you approve your images.

Please be aware that you MUST provide us with return shipping label or pay the chipping charges. We usually use UPS Ground for shipping.